The spindle test is performed in order to test the functionality of the motor in the lock.
If the spindle is working as shown below, this means the motor is locking and unlocking the device properly.
If the lock is not working as expected when installed on the door, but this test is successful, it would indicate another issue with the installation. These other issues could be an alignment error, the lock being installed too tightly on the door, an issue with the latch, etc.
To begin, you will remove the lock from the door. This test is not performed while the lock is installed, nor will you need the latch in order to complete this test. Once the lock is uninstalled completely, plug the power cord back into the battery side of the lock as shown, and use the spindle (not the handle) to complete this test, as demonstrated in the GIFs below.
When the lock is locked (by pressing the * button twice), the spindle will move freely to the right and left. This allows the handle to move without retracting the latch, as the spindle will spin freely:
When the lock is unlocked (by entering a user code followed by #), the spindle will not move in either direction. This allows the spindle to retract the latch when the handle is pulled:
If the spindle continues to move freely whether locked or unlocked, this means the motor is stuck in the locked position.
If the spindle remains bound or immovable when locked or unlocked, this means the motor is stuck in the unlocked position.
Note: If you have the auto-lock setting enabled on this lock, then it's possible the lock may auto-lock while you are performing the spindle test. To make sure to get accurate results, as soon as you unlock the lock with a user code, test the spindle immediately.
Additional troubleshooting tips can be found in our WiFi Troubleshooting Connectivity Issues Reprogramming and other Network information article.