The Lock Settings screen found under the ‘Devices’ tab allows users to configure the behavior of the lock. Each configuration is detailed below. Please note that depending on the brand of your lock, some of these features may not be available.
You can choose any name for the lock such as "Front Door" or "Unit 201". 100 character limit.
This is the unique serial number of the lock and cannot be edited. If the serial number is entered incorrectly when the lock is registered, the lock must be deleted and re-added to make the correction, or you can use the "Replace Lock" feature found at the bottom of this Settings page.
The programming code is required to change any of the lock settings via the lock keypad. Think of it as a password. The default programming code is 123456. This should be changed after installation to secure your lock. Most of the settings that you can change on the lock settings screen can also be performed on the lock itself via the keypad. For example, if you wanted to mute your keypad, you would enter 123456 # 160 #. To unmute the keypad, enter 123456 # 161 #. A full keypad programming guide can be found in the lock's manual.
Heartbeat/Internet Connection Interval
Because the lock's WiFi radio is turned off when the lock is not in use to conserve power, a "Heartbeat Interval" is set in order to wake up the lock at scheduled intervals. Each time the lock connects it will check for new commands, such as lock or unlock or the addition of new user codes.
When the lock does wake up and connect to WiFi, it keeps the connection open for about 10 to 15 seconds. After 5 seconds of inactivity (no keypresses on the lock and no new commands received from the web), the lock will disconnect from the internet and go back to sleep.
As mentioned in the Wake WiFi section above, the lock can also be set to wake up the WiFi and connect to the server the moment the keypad is pressed (if Wake WiFi is set to On). Therefore, when someone unlocks the door, it will wake up and report this event immediately instead of waiting until the next heartbeat.
Also, if you have someone outside the house that you wish to let in immediately, but don’t want to give them a code, simply unlock the door from your smartphone, then instruct that person to press any button on the keypad to wake the lock up. The lock will then receive the command from the internet and unlock the door.
The Heartbeat Interval affects the longevity of the lock's batteries. The longer the interval (the period for which it sleeps), the longer the batteries will last. We recommend setting an interval of one hour or more for the best experience.
Default Heartbeat Interval is set to 1 hour after registration.
Wake Wi-Fi on Key Press
The lock’s WiFi radio is turned off when the lock is not in use. This is because WiFi radios consume power at a fairly rapid rate. There are 2 ways that the WiFi radio can be activated so that it will connect to the internet. The first is via regularly scheduled Heartbeats and the second is by pressing a button on the keypad.
By default, the lock is set to wake on each key press. For the OE 550 models, there is another option to wake when the manual thumb-turn is used to lock or unlock the door.
For locks used in high-traffic areas, it may be wise to turn this mode to the "Only Heartbeats" setting in order to conserve battery power. Events will then be reported in bulk at the regularly scheduled Heartbeat Interval instead of after every access event.
Enabling Mute will silence the beeper on the keypad for stealth mode.
The Auto-Lock setting determines the behavior of the lock after a user code successfully unlocks the door.
When Auto-lock is enabled, this will cause the door to re-lock after a user code successfully unlocks the door (like in a hotel).
If Auto-Lock is disabled (also known as Passage Mode), the lock will remain unlocked after a user code successfully unlocks the door.
You can also adjust this mode according to a schedule. If you select the "Schedule" option for your auto-lock setting, an additional field will appear for "Auto-Lock Schedule".
You would create & use an Auto-Lock scheduled if you wanted to designate during what times the lock will auto-lock after user code entry, and what times during the day the lock will remain in Passage Mode (auto-lock disabled) after a user code. For example, during business hours you may want the lock to be in passage mode. In this case, a schedule could be created to disable auto-lock Monday - Friday 9-5. To create an Auto-Lock schedule, go to Devices/Schedules. This schedule will then be selectable from the lock settings page when the Schedule radial button is selected.
Read more about Device Schedules here.
When Auto-lock is enabled, this setting determines the length of time the lock remains unlocked before re-locking. Range is 5 seconds to 30 minutes. Default is 5 seconds.
Lock Action Schedule
A Lock action schedule can be created to Lock and Unlock the door at specific times of the day. For example, you may want the door to unlock on its own at 9 AM and lock on its own at 6 PM. Or, you can create a schedule to just lock the door every day at 6 PM. This is where you would select to program your lock action schedule to this lock. You can have your auto-lock setting set to Enabled or Disabled, yet still have a Lock Action schedule programmed for your lock.
Schedules can be created by going to Devices --> Device Schedules and then creating a Lock Action Schedule and/or Auto-Lock Schedule. These schedules will then be available to apply on the lock settings page.
Require # or Enter button after user code entry: Enabling this will require pressing the # or Enter button after the user/guest code is entered to unlock the door. If you disable this by unchecking this box, the lock will unlock as soon as the pin code has been entered, without the # button being needed.
Auto-lock after web/app unlock: Enabling this will ensure that when you remotely unlock your device through the web portal or mobile app, the lock will auto-lock afterward. If you have this enabled, the auto-lock timing will follow whatever you have enabled for the other auto-lock setting on this page.
Mute Keypad: Enabling Mute will silence the beeper on the keypad for stealth mode. Check this box to mute the keypad.
Auto-lock after thumb turn: (Applicable for the 500 series only) Enabling this will ensure that when you unlock the door using the internal thumb turn, it will auto-lock afterward. Use the auto-lock timer to select the number of seconds you would like for it to wait prior to auto-locking. The range is 5 seconds to 1 hour.
Note: For 500 series Deadbolts, if you have any auto-lock settings enabled, please be aware that attempting to close the door with the deadbolt fully or partially extended can cause unintended damage to your lock and/or door frame. In order to prevent this from occurring, it may be beneficial to extend the auto-lock timer or disable the auto-lock.
This is the Location (or Property) where your device is installed. If you want to change the locks' location, you can click on this field to select a different Location option. The location the lock is set to designates the time zone that the lock is in.
Default Guest Start & End Time
For those creating guest codes, it can be helpful to use these defaults to set the time you typically allow your guests to check in and require them to check out. After setting these defaults, these times will be used when creating new guest access to save you time.
In order for the system to provide accurate battery levels and low battery or low power alert warnings, the type of batteries need to be specified. As you can see in the example graph below, the typical discharge curve for Alkaline batteries is a smooth and steady decline. Compare that to Lithium batteries that hold a high voltage for a much longer duration but then fall off a cliff when close to end of life. Therefore, while 4 alkaline batteries with a reading of 5 volts still have plenty of life left, lithium batteries are near the end of life. In order for the system to give an accurate estimate of battery level, the battery type needs to be set properly.
Local pins are pin codes that can be programmed into the lock via the keypad in case of emergency (like an internet outage). In this case, if you needed to enter a new code into the lock while on-site, you could do so with keypad programming (Programming Code # 110 # Local Pin #). If a local pin is added at the lock, it will show up here in the Local Pins section within Settings.
Local pins can only be added via the keypad, however, they can be deleted from the web. To delete, un-check the pin and then press Save at the bottom of the page.
If you need to replace your existing lock with a new or upgraded lock, please select the "Replace Lock" option at the bottom of the settings page. This will open instructions on replacing the old device information with a new serial number.
Please note, when a device is replaced, the configuration of the device is restored to its original factory default. After your new device is connected, you can update your preferred settings. Finally, click Update.
To delete your lock, press the Delete Lock button in the lower-right corner of the page. Confirm to delete your lock from your account.
Deleting your lock will not clear the current settings or user codes from the lock itself. To do so, use keypad programming to either delete all user codes (Programming Code # 132 #) or return to factory default (Programming Code # 135 #).
Please contact support if you have any questions or concerns.