SimpleAccess Software Credit Card Billing FAQ’s
What types of payment plans does SimpleAccess offer?
SimpleAccess offers yearly payment plans via credit card or purchase order.
Yearly plans are based on multiplying the number of devices by the yearly cost of each device. For example, an account with (10) WiFi locks and (5) wired access-controlled doors would be charged (15) devices X $180.00/year/device ($15/month/device) equalling a total annual charge of $2,700.
How do I activate an account if I want to use a Purchase Order (P.O.) and not a credit card?
If you would like to buy with a purchase order, please register your account and then exit when a credit card is requested. Your login credentials and account will be created but not activated. For new customers, you will need to work with your account manager for credit approval. When we receive your purchase order, we will activate your account with annual subscription credits for the devices. Please see our article using purchase orders for additional info.
How does credit card billing & charges work?
For credit cards, the first charge is made when you set up your account. A charge for one device for one year will be made to establish the account and enable the first device. The first device added to the account is charged the full annual renewal period and establishes the 'account renewal date.'
What is the ‘account renewal date’ and how does it affect additional device charges?
The date and time the account is established creates an ‘account renewal date’ and becomes the exact date for future renewal charges for all devices. For example, if an account is setup at March 8, 2023 10:03 AM (the ‘account renewal date’), based on the yearly payment plan, the next renewal charge will occur exactly 1 year later on the ‘account renewal date’ of March 8, 2024 10:03 AM.
What happens when I add additional devices after the first one?
Adding an additional device creates a prorated charge based on the time remaining in the payment period from its registration date until the next ‘account renewal date.' This prorated charge occurs at the time the new device is added and rounded to the nearest cent.
Why is there a prorated charge or a charge less than the full annual amount?
Because an ‘account renewal date’ is established with the first device, prorated charges will apply during multiple device installations, including if multiple devices are installed on the same day. The prorated time is calculated based on minutes and seconds (not days). This often creates different charges by a few cents on devices registered during a short installation window.
EXAMPLE PRORATED CHARGE: Three (3) devices are installed and registered into the account on the same day. The first device is registered and charged $180.00 for the annual subscription at 10:03 AM, a second device is added at 11:02 AM and charged $179.94, and a third device is added at 12:09 PM and charged $179.87. The 2nd and 3rd devices added (after the first one) received a prorated charge for the annual time period based on the first device setting the 'annual renewal date' to the minute and second on that day. This creates prorated charges that are calculated to the cent of slightly lower amounts than the annual plan rate; as they will be on slightly less than one full year (by a matter of some minutes and seconds).
How will the charges appear on my credit card statement?
The charges will be listed as from SimpleAccess, typically with our website (simpleaccess.com) and/or toll-free general line number (833.413.0212) displayed with the charge.
Please contact us at 813.413.0212, support@simpleaccess.com or Support Options with any questions or concerns!
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