The mobile access reader can be adjusted for read range of the Bluetooth (BLE) credential.
To adjust the read range and other reader settings:
a) User must registered as an Installer in the software (this will issue an installer credential to user)
b) User's mobile device with the TrueSecure Key app & the installer credential loaded must be physically present at the reader within the current BLE read range of the reader.
Add Installer
To register a user as an Installer, go to the Integrations menu and select the 'Mobile Credentials' for wired access panel tile:
Then select the "Add Installer"
Enter email address to grant Installer Access for reader:
NOTE: If individual you are sending the installer credential to already has a credential installed in the TrueSecure Key app; the email address must be same currently being used for their TrueSecure Key app
Select Reader
While standing in front of reader, select the reader. If more than one reader, select the company or location, and then the reader from the list of readers.
After selecting the reader, press "Configure" button to advance to settings page (Note: on Android devices, this can be the 'gear' icon)
CONFIGURE READER SETTINGS
Enabled Card Types
For the SR3 & TS-RUxx-PB reader models, this should be set to "Prox"
For the SR4 & TS-RUxx-MB reader models, this should be set to "Mifare"???
Card Type
The default Card Type is set to FSK. By default, FSK is the selected card type; the FSK option is used for both Bluetooth and card key/key fob access. In most cases, FSK will be the option to select. ASK, on the other hand, is used for Bluetooth access only.
Present-To-Open
If you would like the reader to pick up a BLE credential when present in front of a reader, turn this on (toggle to right/green). If this is toggled off, the reader will require the mobile phone be presented to the reader.
Present-To-Open Bluetooth (BLE) Range
This sliding bar can be moved to adjust the BLE read range of the mobile reader. 'Closer' decreases the distance to the reader, requiring the mobile device to be closer to the reader for the mobile credential to be read. 'Further' increases the distance of the read range, allowing users to activate the door without presenting the phone to the reader. The distance will often vary by phone type & settings (e.g. low battery mode, Android's Adaptive Range Control(ARC) )), so testing on multiple devices is recommended.
NOTE on NFC WALLET CONFLICTS: For SR4/TS-RU20-MB readers, we recommend using Present-To-Open and setting read range be set at least a few feet out if possible to prevent NFC Wallet conflicts. Mobile devices NFC Wallet and the Mifare Card reader operate at the same frequency (13.56MHz), and when a mobile device is presented within a few inches of the reader; it can activate the NFC Wallet and prevent the BLE Mobile Credential from being read.
Creating and Issuing Mobile Credentials with SimpleAccess Software
Touch-to-Open Bluetooth Range
If Present-to-Open is off, this sliding bar adjusts the read range. Touch-to-Open generally requires the mobile device be presented to the reader, within approximately 1-2 feet of the reader.
Additional Info
The Present-To-Open (PTO) feature of the mobile reader scans continuously over Bluetooth looking for a phone in which to connect. When a mobile device is found, the reader will attempt to connect to the app and verify if a valid Bluetooth credential exists for the reader. If found, the credential information is passed to the controller for it to validate against its access software user permissions. If the credential is valid, the controller will unlock the door. (For the SR3/TS-RU20-TB, the LED ring will spin blue while the connection is attempted. The reader is scanning continuously, and connection attempts will be made every 6-10 seconds if a mobile device is found. If the reader LED "spins" frequently (about every 7 seconds), remote any nearby mobile devices to stop the spinning)
Related Articles
Creating and Issuing Mobile Credentials
Troubleshooting & Best Practices | Mobile Access Reader Setup
Activating Bluetooth (BLE) Access on Mobile Access Reader