SimpleAccess is mobile-friendly with Apps available for iOS and Android devices.
Which SimpleAccess Mobile App to Download?
SR3 Mobile Prox Card Access Readers
To use your mobile device as a digital key to open doors with the SR3 mobile prox card access reader, start by downloading the SimpleAccess App to your iOS or Android device. For system users, installers, and administrators.
Note: Android app is for devices with a minimum version of Android 7.0 (Nougat), or higher.
Note: Android app is for devices with a minimum version of Android 7.0 (Nougat), or higher.
More information on this app's usage is found in creating and issuing mobile credentials and mobile access reader setup.
OR
Mobile App for SimpleAccess Admin Software and Portal
To use your mobile device to manage your facility’s access system, including adding users, opening/closing locks, checking on status, adding devices, and more; download the SimpleAccess Admin App. (Note: For system Administrators only.)
SimpleAccess Admin Android App
Note: Android app is for devices with a minimum version of Android 7.0 (Nougat), or higher.
The SimpleAccess Admin app makes it easy to manage and monitor all of your connected locks.
- View activity on one or many locks through the easy-to-use mobile interface
- Update property portfolio, including adding users, devices, and locations
- Use search to find specific devices if you have multiple devices
- Lock and unlock doors remotely
- Provide temporary access codes
Note: The Mobile Admin App is a limited interface and some functions, like lock settings, will need to be adjusted or made in the actual web portal (https://simpleaccess.devicewebmanager.com/)
- The App does not have in-depth lock configurations such as Heartbeat and Integration settings.
- The App does not have schedule information, guest email template, or access instruction configurations.
- These settings can be edited and added through the web portal.
Mobile Admin App - Creating a SimpleAccess Account
After downloading the App to your phone or tablet you'll have the option to sign in, or recover your password by using the "Forgot Password?" link.
Log in to your account by entering your Email or Username and your Password then select "Sign In"
For Apple iOS, to create a new account, you must do this in a web browser. Please see Create a New Account for more information.
For Android users, to create a new account, select "Create New Account". Enter your Account Name, Email, Password, Primary Use, and select "Create Account".
If you already have an account and forget your password, select the "Forgot Password?" link to initiate a password reset. The "Forgot Password" link will prompt you to enter your email address in the Email/Username field to receive a password reset email. This can also be done from the web portal by following these password reset steps.
Billing
For Apple iOS, all billing and app information must be done in a web browser. Please see Billing for more information.
For Android users, after selecting a plan, please add a payment card to access paid features and functionality.
Once payment information has been added, you'll land on the Locations tab where you can add your first location.
Location
Selecting 'Add Location' will take you to the 'New Location' window. You will need to add the Location Name, Time Zone, and optional information: Contact Phone Number and Address Information.
After adding all the location information you'll land on the 'Locations' tab.
Clicking on the Location will allow you to add a new device to that property.
Note: A Location must be added before adding a device.
Registering your Device
After clicking on the Location you'll have the option to add a device. Add and Register a Device by entering your Lock's Name, Serial Number, Model Number, and prepopulated location.
To make this process faster and avoid any potential user errors, you can select "Scan QR Code", allow the App to access your phone's camera, and then scan the QR code on the lock's box or on the back of the lock.
If you select to enter the 'Serial Number Manually', you'll need to select the lock model from the list and then enter the serial number. Please note, that the serial number is printed on a sticker on your lock's box and contains the number 0 (not the letter o).
After scanning the QR code, the 'Serial Number' and the 'Model' will automatically populate. Next, you'll be prompted to Name the device.
Clicking 'Continue' will walk you through the lock's connection to WiFi process.
Connect the Device to WiFi
Before connecting your lock to WiFi please make sure that your phone's WiFi is turned on.
Continue following the connection steps as stated below.
Note: Before clicking 'My Lock is Ready' please make sure your lock is powered on and Wi-Fi is working. Please make sure your lock has power with 4 new, name brand, AA batteries. Make sure your lock is in WiFi setup mode. To confirm it's in setup mode, you should see a green light flashing every 5 seconds. If not, temporarily pull a battery or try getting the lock into AP (access point) mode by entering the Programming Code > # (or large oval button) > 320 > # (or large oval button). For additional troubleshooting tips please reference our WiFi Troubleshooting information.
Click 'Connect to Lock' or 'Skip this Step' and connect your lock at a later time. Clicking 'Connect to Lock' will pair your phone with the lock's MacID to prepare for connection to WiFi. Click 'Join' to pair your phone with your lock.
Next, you'll connect your lock to your WiFi network via your phone.
Once your phone pairs with your lock, you'll see a list of available WiFi networks to join. Select your network and enter the network password to pair your lock with WiFi. Enter your Network's WiFi password when prompted.
Allow the lock to connect to your WiFi network. You should see a confirmation on the screen and/or hear two auditory beeps from the lock if the connection was successful.
When the connection is complete, you'll need to name your lock.
If connected manually, the provisioning flow will look like this:
WiFi Connection Troubleshooting
If you have any trouble connecting your lock to WiFi using the automated mobile process, please ensure you're following the steps outlined in our WiFi Provisioning Guide, our Start Here Guide, and see our Wifi Connectivity Best Practices and Troubleshooting articles for additional tips and information.
Creating Access Codes
After Choosing a Name for your lock and clicking 'Done', you'll land on the Devices tab where your lock will be displayed and you'll be able to create new pin codes, add access users, and guests.
Clicking on the 'Device' tile will take you to the device details view.
Click the 'Access' tab at the top to add an access user or guest.
Click 'Add Access' or the '+' sign and 'Add Access' to start adding a new guest or user.
Fill out all the required fields and toggle the 'Guest Access' slider to add a start and end date and time.
Please note, Guest and User email templates and your account's auto-generated email messages are not supported in the App and will not automatically send. If you would like to send your newly added guest or user an email from our portal, you will need to do this through the web portal (not the Mobile App).
Events
After the lock wakes up (or checks in with a Heartbeat Interval) Access Users and Guests will sync and the lock's Events will start to populate.
Click the Events tab at the top to see all the events that have taken place on the lock such as 'Locked', 'Unlocked', 'Access Synced', and 'Access Denied'.
The events will display in chronological order with the user's name, lock name, method of entry, the event (unlock/lock/access denied, etc), and the timestamp with time zone information.
Device View
In the Device view, you'll see all the Users and Guests on the lock as well as a few key components. You'll have the option to remotely lock or unlock the device using the icon slider bar. The slide bar will indicate when the unlock or lock command is pending and when it completes. The icon will show the command as pending until the lock has woken up.
Please note, that your lock works on a HeartBeat Interval and the Lock and Unlock commands will only be accepted at the lock when it wakes up with a keypress or the scheduled Heartbeat Interval. (You can read more about Heartbeat Interval here.)
Updates, Navigation, and Additional Information
Please note: Because the app pulls data and does not receive data automatically when it changes on the server, you will need to refresh the app (by pulling down on the screen) to get the latest update. In the latest versions of the app the refresh is automated when the app returns to the foreground. Please keep in mind that this behavior will reset any scroll timeline to the beginning instead of the original scroll position.
Clicking the "hamburger icon" or the triple bar in the upper left hand will open the navigation drawer.
Within the navigation drawer, you'll find a link to our Help Center (Help & Support), a link to Edit your Plan and Account Information (My Account), and the Locations tab to navigate to the Main page or the Locations page.
Selecting Locations will allow you to narrow down your Device View and edit the location you select.
Note: The Mobile Admin App is a limited interface and many functions, like lock settings, will need to be adjusted or made in the actual web portal (https://simpleaccess.devicewebmanager.com/)
- The App does not have in-depth lock configurations such as Heartbeat and Integration settings.
- The App does not have schedule information, guest email template, or access instruction configurations.
- All these commands and settings must be edited and added through the web portal.
We offer a wealth of online support articles, so we urge everyone to explore our help center!
In addition, please do not hesitate to contact support or schedule a call with one of our trained technicians. We are here to answer questions, address concerns, and correct discrepancies.