To connect to the SimpleAccess cloud software, customers need to supply a working internet connection. An ethernet internet connection is required for wired access control panels and a working Wi-Fi network for Wi-Fi locks and single door controllers. Often, a network's router has high security or parental controls configured, and these settings may block some of the required network ports for access devices.
Proper connection may require whitelisting web addresses (URL's) or more advanced network security settings. To avoid installation delays and additional charges, Customer should work in advance with their IT team or network provider to ensure network access and have them on-call during installation.
ACS panels - Firewall & Network Security Issues
Firewall issues can often be seen when an ACS panel controller is not online in the software (lacks a green connected status), after verifying correct operation of the ACS panel and connected readers onsite.
If you encounter a firewall issue that is preventing you from connecting your lock, please provide this information to your network specialists or internet service provider (ISP).
The following network ports should be opened/whitelisted on your router for proper connection of the ACS panel to the software:
HTTP port: 3001
Whitelisting URL's - ACS Panels
Please whitelist “https://mercury.remotelock.com/ ”, allowing anything going to or coming from this url. Traffic is then done on the above ports.
WiFi Locks - Firewall Issues
Firewall issues often may display as "Error 5" when you are attempting to connect your lock to WiFi. If rebooting your router doesn't resolve the Error message, you may have a firewall issue. If you encounter a firewall issue that is preventing you from connecting your lock, please provide this information to your network specialists or internet service provider (ISP).
The following network ports should be opened/whitelisted on your router:
80 - HTTP port
443 - For SSL
53 - For DNS resolution
55055 - UDP bi-directional
55056 - UDP bi-directional
Whitelisting URL's - WiFi Locks
Please whitelist “aylanetworks.com”, allowing anything going to or coming from this url. Traffic is then done on the aforementioned ports. An additional URL to Whitelist: https://api-field.aylanetworks.com/devicefactory/v1/devices/
Setup Questions?
For questions during setup, please contact SimpleAccess Tech Support at 1.800.413.0212, option 3.