Troubleshooting Tips

WiFi Lock Installation Tips & Troubleshooting

• Troubleshooting and Best Practices
• Lock Flashing Lights and Beeps Meanings
• Lock Installation Best Practices - Great Tips on Installing a Lock from our Experts!
• Lock Install – Torque Requirements (HAND TIGHTEN ONLY)
• Device Registration Issues - Troubleshooting & Self Help
• Spindle Test

WiFi Connectivity Troubleshooting

• SimpleAccess Troubleshooting Codes
• RouteThis Overview
• WiFi Connectivity Best Practices
• WiFi Troubleshooting: Connectivity Issues, Reprogramming, and other Network Information

WiFi Lock Settings & Batteries - Tips & Troubleshooting

• Turning on Card Reading on WiFi Lock (4500, 5500, 6500 Series | 600, 700, 800 Series)
• Wifi Heartbeat Interval
• Battery Life - Alkaline vs Lithium
• Battery Drain Issues
• 600 Series Motor Replacement
• Lock Grease Instructions

500 Series Troubleshooting

• Snapback Issues (deadbolt/lever not working)
• 500 Series Deadbolt Tailpiece Orientation
• 500 Series Deadbolt - Replace Motor
• 500 Series Replace Keypad